FAQ

SableCase Help Center

Frequently Asked Questions

Find answers to questions about orders, shipping, returns, devices, payment, and much more here.

How can I track my order?

Once your order has been shipped, you will automatically receive a shipping confirmation including tracking information by email.

How long does shipping take?

Processing takes 1–2 business days. Delivery usually takes 4–10 business days.

During holidays or periods of particularly high demand, delivery times may occasionally be extended.

What are the shipping costs?

Shipping is free.

Which devices are supported?

Our cases are available for various iPhone and Samsung devices, depending on the model. You can find the available models on each product page.

Are the cases shockproof?

Yes. Our cases reliably protect your smartphone from scratches, bumps, and minor drops in everyday use. The level of protection may vary slightly depending on the model.

Do the cases support MagSafe?

For MagSafe-compatible products, this is indicated directly on the respective product page.

How do returns work?

You can return unused items within 30 days of receipt.

  • The item must be unused.
  • The original packaging must be present.
  • Damaged or used products are excluded from returns.
  • The buyer bears the return shipping costs, except in the case of incorrectly delivered or damaged items.

Please contact us before any return.

I received a damaged item.

Please send us photos of the damage and your order number to info@sablecase.com within 14 days.

We will arrange for a replacement or refund as quickly as possible.

Can I cancel my order?

Yes, as long as your order has not yet been processed or shipped. Please contact us as soon as possible after placing your order.

What payment methods does SableCase accept?

We accept Visa, Mastercard, Apple Pay, Google Pay, TWINT, among others. All payments are processed securely encrypted.

Where do I enter my discount code?

You can enter the discount code directly at checkout. After clicking "Apply", the discount will be automatically deducted from the total amount.

Who is behind SableCase?

SableCase is a brand of Sharpella GmbH, based in Switzerland.

Sharpella GmbH
Zelgliweg 14
2545 Selzach
Switzerland
UID: CHE-152.144.492

Still have questions?

Our customer service will be happy to help you. We usually respond within 24–48 hours on business days.

Contact us